Cancellations are available on all orders as long as they have not been completed and shipped out, or had special materials ordered for them. Special materials include all precious metals like Silver and Gold.
strictlygeneric reserves the right to cancel any order if client wants customization on an object that promotes any sort of hate speech or profane imagery degrading or harming anyone based on sex, gender identity, race, ethnic and cultural identities, national origin, religious affiliation, physical or mental ability, or sexual orientation.
Customs and Duties on International Orders Policy
strictlygeneric is a small business based in the United States. We will ship worldwide but it is the client's responsibility to be aware of any custom, duty, or import fees that are due when purchasing from us!
Returns are accepted on most products within 14 days of marked delivery. Products that aren't eligible for returns are chainmaille products with more than 2 colors in the pallete, products made with precious metals like Silver and Gold, tags that have been engraved, and jump ring vials where the seal has been broken.
It's the client's responsibility to cover return shipping costs when returning an item. Additionally, shipping costs and tips will not be refunded for a return.
Forced returns, items returned as undeliverable due to address that client has provided, or items returned due to unpaid custom, duty, or import fees will have an administrative delay. If the return falls into a product category of something that would normally be taken back strictlygeneric will reach out and see if the client would like us to reship at their expense. If it is not something that is normally returnable the product will not be refunded and held until the client repurchases shipping.